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All orders $35 or more ship FREE within the USA.
We attempt to ship everything within 3-5 days of payment. We ship USPS First Class, Priority mail or UPS depending on location and size of package. Generally shipping within the USA your order will get to you in an additional 3-5 business days.
International orders can range from 2 weeks to 8 weeks. If you are not in the USA and are needing your order quickly please take these times into consideration. Please note, that many countries require you to pay a tax or duty on incoming shipments from abroad. The custom is responsible for this tax and if this tax isn't paid and the shipment is returned to us we will refund the purchase price less the shipping that we paid.
Please note that we ship to the address given to us on checkout. If this address is not correct please let us know ASAP so we make sure your product is not delayed or lost. We can not be liable for packages shipped to the wrong address if it is the address given to us.
If your package is lost in transit and is never scanned as delivered, please let us know so we can help in filing a lost package complaint with USPS. In case of a package being marked as delivered and you are unable to find the package please contact your local post office to find out where the package was left.
In case of damage in transit - Please know that we do our best to pack your product in a way that it will not be damaged. If you receive your items and all or part of the product is damaged please contact with what broke and a picture of the product so we can make it right.
In the case of a lost package - If when you track your package and it shows as delivered and you have not received your order, please do the following: 1. Check the address to ensure the correct address was put on the product. If this is wrong contact us to resolve the matter. 2. Contact your local post office as sometimes the local carrier will have put it somewhere for you. 3. If the package was never delivered and does not show delivered please contact us to file a lost package complaint with USPS.
In case of a package being marked as delivered and you are unable to find the package please contact your local post office to find out where the package was left.